Saad Maqsood
@saadmaqsood1
I build NLP, forecasting, and data systems that improve operational decisions.
United StatesWhat I'm looking for
At SHIZA AI, I lead development of NLP and LLM-based quality scoring for support interactions, scalable Snowflake and dbt data pipelines, and forecasting models for support volume and staffing demand. I also research agentic workflows, retrieval-augmented generation, fine-tuning, and multimodal OCR for client POCs.
Previously at Scale AI, Wells Fargo, USAA, and Verizon, I built enterprise AI workflows, credit-risk data pipelines, cloud ETL systems, APIs, dashboards, and decision-support tools. I use Python, SQL, Databricks, Snowflake, AWS, Tableau, and machine learning to turn fragmented data into reliable systems and actionable business insights.
Experience
Work history, roles, and key accomplishments
Senior AI Engineer
Shiza AI
Apr 2026 - Present (4 months)
Led development of a quality scoring classifier for support interactions using NLP and LLM-based models, improving accuracy through versioning and evaluation workflows with Python and Databricks. Directed research on emerging AI repositories and models for client POCs, focusing on agentic workflows, retrieval-augmented generation pipelines, fine-tuning, and multimodal OCR processing using PyTorch
Education
Degrees, certifications, and relevant coursework
Georgia Institute of Technology
Master of Science, Analytics
2020 - 2023
Pursued a Master of Science in Analytics, focusing on data science and machine learning.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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