Saadatu Adama

I am a dynamic and results-driven administrative assistant with extensive experience in enhancing customer operations and improving quality planning. My career has been marked by a proven track record of delivering operational excellence and customer service coordination. I excel in managing ERP systems, handling requisitions, and ensuring accurate documentation for workshop processes. My ability to bridge communication between operations teams and customers has facilitated quick complaint resolution and delivered insightful market intelligence reports with actionable recommendations.

Throughout my career, I have earned multiple Awards of Excellence for exceptional service delivery and contributions to operational success. I successfully boosted customer satisfaction rates by 20% at Mikano International Ltd, fortifying the service brand's reputation. My operational impact includes introducing enhanced workflows that increased efficiency and reduced reporting errors through improved accuracy in processing staff performance data.

As an Aftersales Executive, I spearheaded daily ERP entries and acted as a key liaison between management and customers, driving customer-centric solutions. I am known for my precision, confidentiality, and attention to detail, ensuring timely task completion and unwavering administrative excellence. I am passionate about fostering seamless communication and championing continuous process improvement.