At WIPRO LIMITED, I support Oracle Fusion Finance modules by troubleshooting functional issues and helping finance business processes run uninterrupted. I resolve 20–30+ support incidents and service requests weekly while maintaining above 95% SLA compliance.
I work with business users and cross-functional technical teams to analyze root causes, validate fixes, and minimize recurring production issues. I also contributed to process improvements and documentation initiatives that reduced repetitive tickets by approximately 25%.
In my projects, I designed and developed JussWorkk, an online student job portal, and created a fashion ecommerce application using React, Node.js, Express.js, and MySQL. I also proposed a machine learning solution for detecting application-layer DDoS attacks.
