Rukia Said
@rukiasaid
Swahili–English Interpreter at Teleperformance UAE, facilitating healthcare and legal conversations with 98%+ Quality Assurance scores.
United Arab EmiratesWhat I'm looking for
At Teleperformance UAE, I provide consecutive, first-person Swahili–English interpretation through over-the-phone and video remote platforms. I facilitate communication primarily in healthcare, while also supporting legal, social services, education, banking, and customer service conversations.
I handle 50–80 interpretation calls per shift, maintaining Quality Assurance scores above 98% and meeting 100% of monthly KPI targets. I uphold interpreter ethics, confidentiality, impartiality, and cultural sensitivity in every assignment.
Experience
Work history, roles, and key accomplishments
Swahili–English Interpreter
Teleperformance UAE
Aug 2022 - Present (4 years 2 months)
Provide consecutive, first-person interpretation between Swahili and English speakers via OPI and VRI platforms, primarily in healthcare settings. Manage 50–80 calls per shift, maintain 98%+ QA scores, and meet 100% of KPIs.
Cashier & Customer Service Agent
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Education
Degrees, certifications, and relevant coursework
Moi University
Diploma, Business Management
2012 - 2014
Completed a Diploma in Business Management at Moi University from 2012 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
KenyaSalary expectations
Job categories
Skills
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