@rudolfschtz
Customer Service Representative at CONCENTRIX SLOVAKIA s.r.o., supporting customers through messaging and calls with JIRA ticketing.
SlovakiaAt CONCENTRIX SLOVAKIA s.r.o., I support customers through messaging and calls, using support tickets, JIRA, and remote support.
As Team Leader at BMP EUROPE s.r.o., I handled production management, quality management, team management, and logistics and supply chain management.
At George Wilkinson International, I prepared graphic designs for labels and worked on printing, tool servicing, cost management, and supplier communication.
Work history, roles, and key accomplishments
Provided customer service support via messaging and calls, using support tickets and JIRA for remote support.
DH Stainless
Feb 2020 - Nov 2023 (3 years 9 months)
Handled goods receiving, inventory keeping, expedition/dispatch, loading/unloading, and quality control.
BMP Europe s.r.o.
Apr 2015 - Aug 2019 (4 years 4 months)
Managed production, quality, team, logistics, supply chain, and innovation health and safety.
George Wilkinson International
Aug 2013 - Dec 2014 (1 year 4 months)
Prepared graphic designs for labels, managed printing and tool servicing, and handled cost management and team management.
Champion Shop Ltd
Jun 2012 - Jan 2013 (7 months)
Managed team, supply and logistics, health and safety, customer service, marketing, merchandising, and administrative tasks.
AMPMUK
Feb 2011 - Jul 2012 (1 year 5 months)
Handled goods refill in the Polish food segment, document keeping, quality control, customer service, and solving customer complaints.
Centra
Dec 2008 - Dec 2009 (1 year)
Led team, handled customer service and complaints, till operations, and health and safety.
Managed CCTV, night shift team, supplier communication, report keeping, administration, and health and safety procedures.
Degrees, certifications, and relevant coursework
Ing., Ekonomika a manažment podniku
1996 - 2002
Studied Economics and Business Management at the University of Economics in Bratislava, Košice, from 1996 to 2002.
High School Diploma
1991 - 1995
Completed secondary education at Obchodná akadémia in Humenné, Slovak Republic, from 1991 to 1995.
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