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Ruben Jr Lopez

@rubenjrlopez

IT support specialist at Philippine Long Distance Telephone Company who identified a network-wide outage and escalated it for resolution.

Philippines

Message

At Philippine Long Distance Telephone Company, I provided first-line support for residential and business internet customers. I recognized a network-wide outage behind a “no dial tone” report and escalated it directly to network engineers; the outage was confirmed and resolved within about two hours.

As Internal Affairs Assistant at QQQ Affari Corporation, I recovered missing records for 5–6 outlets facing a franchise-renewal deadline and completed their documentation by the end of July 2021, with every outlet renewed and no penalty. I also built a tracker and reminder system for rental-discount requests across mall partners.

At Howotruck (Phils) Corporation, I traced recurring purchase-order mismatches and worked with the stock manager to redesign the verification process, reducing cases from about 8–9 a month to about 3. I also automated a spreadsheet condition to apply contracted discounts in monthly purchase-order reporting.

Experience

Work history, roles, and key accomplishments

Billing Officer

Howotruck (Phils) Corporation

Jan 2024 - Jan 2025 (1 year)

Identified and resolved recurring delivery-receipt/purchase-order mismatches, reducing mismatch rate by 60-65%. Eliminated invoice cancellations for a major client and automated discount application in monthly purchase-order reporting.

Invoice Reconciliation Purchase Order Management Data Analysis Spreadsheets Process Improvement Problem Solving Communication Skills

Internal Affairs Assistant

QQQ Affari Corporation

Jan 2021 - Jan 2023 (2 years)

Managed franchise renewals for 5-6 outlets, recovering unrecorded financial data and completing documentation without penalty. Coordinated rental-discount requests with 28 mall partners and reduced new-hire training dropout.

data recovery Coordination Tracker Management Reporting Recruitment support Documentation Communication Skills

Clinic Manager

Dr. Ferrer Dental Clinic

Jan 2018 - Jan 2020 (2 years)

Managed appointment scheduling, confirmations, and patient records preparation. Averted a cancelled orthodontic procedure by sourcing supplies from an alternate supplier and successfully handled an anxious patient.

Appointment Scheduling Patient Records Management Customer Service Problem Solving Communication Skills

Network Support Associate

Philippine Long Distance Telephone Company

Jan 2016 - Jan 2018 (2 years)

Provided first-line technical support for residential and business internet customers, diagnosing and resolving connectivity, router, and billing issues. Escalated complex cases and managed high-volume ticket queues while meeting SLA targets.

Technical Support Troubleshooting Remote Diagnostics Ticket Management SLA Compliance Customer Service Router Configuration Network Optimization