Ruann Carlos

Architect and manage multi-cloud infrastructure (AWS & Azure) using Terraform-based Infrastructure as Code, reducing manual resource creation time by 30%. Lead PCI compliance remediations and CI/CD with Jenkins, improving observability/alerting and reducing deployment time and failure rates (including a 50% reduction via internal automation tools).

Automated Snowflake user and role provisioning, reducing onboarding access time from 10 days to 15 minutes. Built and managed Data Platform infrastructure automation using GitHub Actions plus internal tooling in Go and Python, containerized with Docker and Kubernetes, and managed AWS/Azure Terraform infrastructure and data platforms (Snowflake, Astronomer/Airflow, Alation, Dataiku).

Owned and optimized CI/CD pipelines for multiple mobile games using TeamCity, reducing release times by 30% and minimizing production incidents. Standardized infrastructure and release processes to improve deployment reliability, reducing support ticket creation by 45%, and supported App Store/Google Play launches with post-launch monitoring.

Managed and automated AWS infrastructure using AWS CloudFormation to improve deployment consistency across environments. Strengthened application security with protections against DDoS attacks and fraud, and improved operational stability through better monitoring and deployment practices.

Led and mentored the customer support team, improving issue resolution and customer satisfaction. Acted as an escalation point for complex technical and operational problems.

Lato Sensu postgraduate program in Offensive Cyber Security with a focus on Red Team Operations, from April 2025 to February 2026.

Bachelor's degree in System Analysis and Development at FATEC Franca from 2020 to 2022.