Roy Menon
@roymenon
Lead Experience Executive
What I'm looking for
Results-driven Lead Experience Executive with a strong background in customer service, team management, and cash operation. Proficient in computer hardware and software, with excellent communication and decision-making skills. Proven track record of effectively managing teams and driving efficiency in fast-paced environments.
With a strong educational foundation in computer science and commerce, I leverage my technical skills to drive business growth and improve customer satisfaction. My expertise in managerial work, cash operation, and routing efficiency management makes me a valuable asset to any organization.
I am a dedicated professional with a passion for delivering exceptional customer experiences and contributing to the growth of a company. I am excited to take on new challenges and apply my skills and knowledge to drive success in a dynamic and innovative environment.
Experience
Work history, roles, and key accomplishments
Lead Experience Executive
Grassdoor Pvt Ltd
Dec 2022 - Oct 2023 (10 months)
Managed cash operations, routed efficiency, and provided effective communication and customer service. Supported drivers and managed teams.
Sr. Chat Officer
Technology Maker
Apr 2021 - Dec 2022 (1 year 8 months)
Provided live chat support.
Supervisor
Starbucks
Dec 2015 - Feb 2021 (5 years 2 months)
Made decisions, managed cash, and provided customer service. Multitasked, trained teams, and managed warehouse stock.
Customer Service Representative
First European Infotech
Jan 2014 - Dec 2014 (11 months)
Provided email and inbound call support, and handled ticketing support.
Education
Degrees, certifications, and relevant coursework
Roy hasn't added their education
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