Rohit kumar

Led QA for AI-driven Genie and CRM-integrated Sales apps, validating IVR, speech/DTMF handling and end-to-end call routing to improve reliability and reporting; mentored team members and drove Agile QA processes. Coordinated vendor integrations (Exotel, Ozonetel) and implemented test plans, weekly reports, and lifecycle validation.

Executed end-to-end IVR call flow validation, payment scenario testing and regression efforts; created detailed bug reports and suggested product changes from customer feedback to improve satisfaction. Performed webhook/API checks and documented root cause analyses.

Prepared and executed end-to-end manual and automation test cases for Android and iOS apps, maintained regression suites, and performed performance testing to ensure app stability and scalability. Collaborated with product and development teams and performed root cause analysis for defects.

Acted as Product Operations SPOC for VAS, managed web portal content and testing, provided technical support and root cause analysis, and promoted app offerings through marketing channels to drive engagement.

Worked in roles involving Android and iOS apps testing, preparing and executing comprehensive end-to-end test plans and maintaining regression and performance test cases.

Served as Operations Executive focusing on app compatibility, usability, performance, and marketing analysis for mobile platforms.

Completed a Bachelor of Technology in Electronics and Communication with coursework and projects related to software and mobile application testing.