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Rohita User

@rohitauser

.NET engineer and delivery lead at NICE Interactive Solutions, guiding delivery of a 17-module SaaS platform serving 3,000+ agencies.

India

Message

At NICE Interactive Solutions, I own technical delivery for NICE Inform Solution, a 17-module, multi-tenant SaaS platform serving 3,000+ customer agencies. I make decisions on API design, data modelling, and performance, and guide a 14-engineer team through delivery.

I use GitHub Copilot and Claude in daily development, review, and test-generation workflows; on the platform, this helped raise QA test coverage from 43% to 70%. Earlier, at Mastek India Pvt. Ltd., I delivered enhancements to Emerson’s Data Link system and reduced manual data reconciliation time by 30%.

Experience

Work history, roles, and key accomplishments

Current

.NET Developer | Lead

Current

NICE Interactive Solutions

Dec 2025 - Present (10 months)

Owns end-to-end technical delivery for a 17-module multi-tenant SaaS platform, leading a 14-engineer team through scoping, sequencing, and sprint execution. Acts as primary technical point of contact for stakeholders and drives Agile delivery across three cross-functional teams.

Specialist Software Developer

NICE Interactive Solutions

Oct 2021 - Nov 2025 (4 years 1 month)

Designed and built full-stack components for a multi-tenant SaaS platform, owning technical decisions on API design and data modelling. Contributed to architecture standards, resolved bottlenecks, and applied AI tools to accelerate development and improve reliability.

C#.NET Core ASP.Net Web API Vue.Js REST APIs Data Modeling Microservices Distributed Systems Azure DevOps GitHub Actions SonarQube GitHub Co Pilot Claude AI assisted Development Performance Optimization Technical Debt Management CI CD

Senior Software Engineer

Mastek India Pvt. Ltd.

Oct 2018 - Oct 2021 (3 years)

Delivered enhancements and maintenance for a centralized global data management system, resolving production issues and reducing manual data reconciliation time by 30%. Partnered with stakeholders on requirements and built desktop application modules using MVP pattern.

C#.NET WPF WinForms MVP SQL Server ADO.NET Requirements Analysis Troubleshooting Stakeholder Management

Software Developer

Intellirich DevSoft Pvt. Ltd.

Jan 2015 - Oct 2018 (3 years 9 months)

Owned client communication, requirements analysis, design, development, testing, and deployment across three projects. Developed MT4 trading plugins and an automation bridge for trading systems, reducing manual processing and supporting automated trades.