In my current freelance work, I annotate text for machine learning training data and follow complex, evolving guidelines to maintain consistency and quality across datasets.
I also review digital content against policy frameworks, assessing bias, appropriateness, and compliance to support dataset integrity. I work remotely and apply independent judgment while meeting deadlines.
At Call Center International (CCI Kenya), I handled high-volume calls for the Amerigas Campaign and resolved 95% of inquiries on first contact. I moved from the general queue to the specialized Resolutions team within five months and used CRM systems to track and follow through on client requests.
At Lake Naivasha Resort, I coordinated logistics for conferences and multi-stakeholder events, liaising with clients and serving as a point of contact across teams. I also handled sensitive personal and medical information confidentially.
