Robin Porras

-Moderated over 120 cases daily user-generated content on Discord, ensuring compliance with community
guidelines and policies.
-Provided customer support while moderating content, ensuring a safe and positive
user experience.
-Collaborated with internal teams to improve moderation processes and
policy enforcement.
-Monitored community activity to proactively identify potential risks and violations

-Handled approximately 60 daily inbound calls, providing banking information, resolving customer inquiries, and delivering efficient support for credit products and related services.
-Delivered customer service for credit products and promoted insurance solutions
based on client needs.
-Managed customer interactions related to credit products while cross-selling
insurance services.
-Supported 50+

-Created digital and print visuals for high-end product launches, promotions.
-Retouched high-resolution product photos to highlight materials like gold,
silver, gemstones, and luxury watch finishes.
-Worked directly with marketing and sales teams to design visual assets for seasonal
campaigns, showroom signage, and partner retailer materials.

-Managed client accounts, aligning needs with functional design solutions.
-Worked alongside the sales and marketing teams to craft persuasive materials
for retail partners and distributors.
-Handled client accounts within design processes maintained visual
consistency across all platforms.
-Acted as a liaison between clients and creative teams to deliver effective design.

-Designed digital and print materials for marketing campaigns, including
social media content, posters, catalogs, flyers, in-store signage, and packaging.
-Coordinated with the marketing team to ensure consistency in branding and
messaging across all channels.
-Adapted designs to seasonal promotions and collections.

-Prepared and delivered final artwork files for high-quality print production
-Designed visual assets for nationwide campaigns: billboards, product packaging,
brochures, and social media ads.
-Worked closely with printers to ensure accurate color management, bleeds, crop marks, and technical specifications.

Worked as Diseñador gráfico jr at ManusCrea.

Worked as Diseñador gráfico - Ilustrador at Self-employed.

Issued Apr 2019