At Operational Technologies, I structure workflows, labor, and cross-dock schedules across two regional warehouses and a Foreign-Trade Zone facility. I coordinate receiving, inventory, fulfillment, and shipping while investigating stock and receiving discrepancies.
I developed work instructions, process flows, and SOPs aligned with ISO 9000 principles. I also track shipment exceptions and document standardized reason codes to support root-cause analysis and carrier performance improvements.
At FedEx Freight, I directed daily freight and warehouse operations and led a workforce of up to 80 employees. I implemented operational updates that increased productivity, reduced processing time, and optimized warehouse space.
At FedEx Freight, I also handled escalated customer complaints, returns, and exchanges, reducing return-processing time by approximately 20% while maintaining a reported 95% customer-satisfaction rate.
