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R L

@rl01

Business systems analyst at SupplyChainCanada who developed Power BI dashboards and automated reporting workflows.

Canada
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At SupplyChainCanada, I developed and maintained Power BI dashboards and recurring reports to support executive decision-making. I also led data cleaning and hygiene projects in Mpower CRM to improve data reliability for relational database reporting.

I built Power Automate workflows for reporting requests and approvals, reducing manual operational effort. I managed Microsoft 365, Teams, and SharePoint environments to support secure data access and reporting collaboration.

Earlier, I supported infrastructure and cost-benefit evaluations at Aeraden Energy Corporation, and worked with CRM data and reporting at Luthra Sales Private Limited. I’m committed to public service excellence, equity, and improving municipal facilities through data-driven work.

Experience

Work history, roles, and key accomplishments

AC

Business Analyst/Data Analyst Intern

Aeraden Energy Corporation

Jan 2021 - Dec 2021 (11 months)

Supported evaluation of technical infrastructure and cost/benefit scenarios, and organized data for decision-making and documentation. Assisted with digital platform updates and website improvements.

CT

Technical Support Advisor

Concentrix Technologies

Oct 2020 - Mar 2021 (5 months)

Managed high-volume customer data and updated CRM records with strong attention to data accuracy and documentation. Analyzed recurring issues and documented trends to support process improvements.

LL

Business Administrator

Luthra Sales Private Limited

May 2017 - May 2020 (3 years)

Managed Salesforce CRM data and customer records to support sales and operational analytics. Developed user manuals and technical documentation to standardize CRM usage.

Education

Degrees, certifications, and relevant coursework

MI

Microsoft

Microsoft Certified: Power BI Data Analyst Associate (PL-300), Data Analysis

Microsoft Certified: Power BI Data Analyst Associate (PL-300) certification obtained in 2026.

ST

Southern Alberta Institute of Technology

Certificate, Software Development

Certificate in Software Development from SAIT, Calgary, Canada.

PU

Punjab University

Master of Business Administration, Business Administration

Master of Business Administration degree from Punjab University, India.

Tech stack

Software and tools used professionally

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