At Lemongrass Consulting, I manage incidents and service requests through resolution, while ensuring SLA compliance and effective ticket lifecycle management.
I support business-critical applications and infrastructure services, and coordinate with global support teams to resolve high-priority incidents. I also manage user access provisioning and account administration.
At Infosys Limited, I delivered L1 IT support and handled hardware, software, application, and access issues through ServiceNow. I created knowledge base articles and support documentation, and contributed to service delivery improvements.
