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RISHIT DHIMAN

@rishitdhiman

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I turn real-time operational data into automated decision systems and actionable analysis.

India

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What I'm looking for

I'm seeking Business Analyst, Data Analyst, or Product Analyst opportunities where I can translate ambiguous operational data and requirements into structured decision logic, stakeholder documentation, and actionable business insights.

I've built end-to-end systems that convert real-time sensor and operational data into automated decisions for traffic control, EV parking, and waste-collection logistics.

In my smart traffic management project, I analyzed live sensor data and designed a rules-based signal-timing model that replaced fixed intervals with condition-based adjustments. I also built EV detection and automated slot-allocation logic using RFID, Arduino, C++, and embedded systems.

At Alorica, I analyzed recurring customer-query themes, documented findings for process-improvement recommendations, and maintained quality standards in high-volume ticket workflows. I'm building my analytics toolkit in SQL, Python/Pandas, Power BI, and business analysis to support stakeholder-facing decisions.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Alorica

Jun 2024 - Jul 2024 (1 month)

Analyzed recurring themes across high-volume customer queries and documented findings to inform process-improvement recommendations. Maintained quality-assurance standards across daily ticket workflows and built stakeholder communication skills by resolving issues directly with customers.

Customer Service Quality Assurance Stakeholder Communication Data Analysis