Open to opportunities

Ricky Francis

@rickyfrancis

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Finance student with strong customer service and operational skills.

United States

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What I'm looking for

I am looking for a role that offers growth opportunities in finance and allows me to utilize my customer service skills.

My name is Ricky Francis, and I am currently pursuing a Bachelor of Science in Business Administration with a focus on Finance at California State University, Long Beach. With a major GPA of 3.6 and honors of Cum Laude, I have developed a strong foundation in business finance, management information systems, and business ethics. My academic journey has equipped me with the analytical skills necessary to excel in the finance sector.

In addition to my education, I have gained valuable experience in customer service and operational roles. I have worked at various establishments, including Pepper Lunch and T4: Tea For U, where I honed my communication and problem-solving skills. My ability to lead teams and streamline workflows has contributed to improved operational efficiency, ensuring a positive experience for customers and staff alike. I am eager to leverage my skills and knowledge in a finance-related role that allows me to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Food Service Crew

Pepper Lunch

Jan 2019 - Mar 2020 (1 year 2 months)

Delivered exceptional customer service by welcoming guests, assisting with menu selections, and ensuring a positive dining experience. Communicated effectively with kitchen staff to relay accurate orders, dietary needs, and special requests. Maintained a clean, organized, and sanitary work environment to uphold health standards and enhance restaurant operations.

Customer Service Communication Teamwork

Kitchen Staff/Barista

T4: Tea For U

Oct 2017 - Jan 2019 (1 year 3 months)

Operated the point-of-sale (POS) system accurately and efficiently, ensuring smooth and error-free financial transactions. Resolved customer concerns promptly and professionally, demonstrating strong communication and problem-solving skills. Provided leadership by supervising team members, delegating tasks, and streamlining workflow to improve overall operational efficiency.

Point of Sale Customer Service Problem Solving Leadership Team Management Workflow Optimization

Cashier

Diamond Bakery

Nov 2015 - Oct 2017 (1 year 11 months)

Accurately processed sales transactions while maintaining a high standard of customer service, ensuring positive and professional interactions with customers. Maintained detailed inventory records through regular stock assessments and prepared purchase orders to ensure timely replenishment of essential materials. Supported operational logistics by coordinating the distribution of materials, equipm

Customer Service Inventory Management Logistics Coordination Microsoft Excel

Education

Degrees, certifications, and relevant coursework

California State University, Long Beach

Bachelor of Science in Business Administration, Finance

Grade: 3.6 Major GPA

Activities and societies: Honors: Cum Laude

Completed a Bachelor of Science in Business Administration with a focus on Finance. Achieved a major GPA of 3.6 and graduated with Cum Laude honors. Relevant coursework included Business Finance, Management Information Systems, Business Ethics, and Communication for Business Professionals.

Pasadena City College

Associate in Science for Transfer, Business Administration

Grade: 3.7 Major GPA

Obtained an Associate in Science for Transfer in Business Administration. Maintained a major GPA of 3.7. Relevant coursework included Mathematical Analysis for Business, Managerial Accounting, Elementary Financial Accounting, and Business Law.