Richard Backwell

Provide global HQ trade compliance and HTS/ECCN classification support for OFSE and IET product lines, completing 1,000+ part pre-classifications within three weeks and releasing blocked export shipments via SAP updates.

Managed multimodal import/export shipments and created full customs entries using Multi-Freight and Destin8, coordinating logistics for offshore movements and ensuring timely billing and customs clearance.

Processed 27+ customs entries per day across air, road and sea for major accounts (Rolls-Royce, McLaren, Honeywell), using Descartes, CHIEF and Destin8 to manage documentation and clearances.

Assisted client service operations and logistics coordination prior to role being curtailed due to COVID-19-related family care responsibilities.

Managed project schedules, reporting and inventory logistics, coordinating deliveries and returns through SAP to support offshore project operations.

Managed QA/QC documentation and SAP stock operations, created remans and prepared parts for offshore tool kits while ensuring HSE compliance and uploading finalized tool documentation to MAPs.

Controlled import/export documentation, classified goods, produced Intrastat reports and monitored dual-use goods compliance while supporting SAP dispatch processes.

Managed B2B accounts, processed sales and purchase orders, invoiced deliveries, handled returns and disputes, and processed dangerous goods paperwork for chemical products.

Trained in sales and operations, preparing quotes, sales and customs declarations for oil and gas accounts and coordinating global freight movements.

Serviced reception duties, managed bookings, work-in-progress reports, invoicing and supplier payments while handling front-desk customer interactions.

Sold and booked corporate and private events, managed invoicing, reporting and post-event follow-ups to ensure client satisfaction.

Specialised in securing lending and insurance products, liaised with solicitors and lenders to obtain required paperwork, and maintained high-quality client records in the finance database.

Completed Level 2 Customs Practice & Procedure course covering UK customs processes and compliance.

Awarded the Customer Service Excellence Certificate demonstrating competence in customer service best practices.

Completed an HND in Business Management & Finance with coursework focused on business operations and financial principles.

Completed A-Levels in History, International Relations, Politics, and Media Studies.