Ria User
@riauser3
I build enterprise LLM platforms and automate support workflows with AI agents.
IndiaWhat I'm looking for
At Philips, I build enterprise AI products including PhilipsAI Chat, a ChatGPT-like platform serving 60,000+ employees. I developed document chat, OneDrive retrieval, LLM-powered web search, avatar-based chat, and streaming responses through FastAPI.
I also led an LLM multi-agent ticket automation system that automates 80% of support tickets using LangGraph and MCP. I design agentic workflows for classification, retrieval, and resolution, and improve reliability through Langfuse/LangSmith monitoring, Docker, and Kubernetes-based deployment.
Experience
Work history, roles, and key accomplishments
Software Engineer
Philips
Jul 2024 - Present (2 years 1 month)
Led development and deployment of an LLM multi-agent chatbot, automating 80% of support tickets using LangGraph and MCP. Built PhilipsAI Chat, an enterprise ChatGPT-like platform for 60,000+ employees, achieving 99.99% availability.
Education
Degrees, certifications, and relevant coursework
SRM Institute of Science and Technology
Bachelor of Technology, Computer Science and Engineering
2020 - 2024
Grade: 9.10/10.00
Pursued a B.Tech in Computer Science and Engineering, achieving a CGPA of 9.10/10.00.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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