Open to opportunities

Reeta Rajendran

@reetarajendran

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Associate Director specializing in digital transformation and AI solutions.

India

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What I'm looking for

I am looking for opportunities that foster innovation, collaboration, and growth in AI and cloud technologies.

I am an Associate Director with over 19 years of experience driving digital transformation at Verizon. My expertise lies in migrating legacy systems to modern microservices and micro-frontends, achieving a remarkable 30% performance improvement within just six months. I have a proven track record of leading large-scale projects and global teams, ensuring the successful execution of mission-critical applications.

Throughout my career, I have spearheaded initiatives that leverage AI and machine learning to enhance operational efficiency and reduce costs. For instance, I modernized a credit providing system, generating $215 million in savings and improving risk assessment accuracy by 20%. My leadership has fostered the development of a high-performing team of over 100 members, dedicated to delivering innovative solutions and driving talent development.

In addition to my technical skills, I am passionate about integrating cutting-edge technologies like Generative AI into customer service workflows, enabling real-time coaching and insights. I am committed to continuous improvement and innovation, always seeking ways to enhance user engagement and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Associate Director

Current

Verizon India

Jun 2005 - Present (20 years)

Led the digital transformation of mission-critical applications, migrating legacy systems to cloud-based microservices and micro-frontends, which resulted in a 30% performance improvement and $215 million in cost savings through AI/ML model modernization. Built and led a high-performing SME group of 100+ members, integrating Generative AI into customer service workflows for real-time coaching and

Digital Transformation Microservices AI ML Generative AI Team Leadership Performance Optimization

Intern

Verizon

Developed an FTTP (Fiber to the Premises) system health check monitoring and issue tracking system, significantly improving network reliability and operational efficiency. Collaborated with cross-functional teams to successfully launch a new product, which enhanced overall user engagement and retention by 20%.

Issue Tracking Product Launch

Education

Degrees, certifications, and relevant coursework

University of Madras

Master of Computer Applications, Computer Applications

Studied advanced concepts in computer applications, including software development, database management, and system design. Focused on practical skills and theoretical knowledge essential for a career in IT.