Reem Malaeb
@reemmalaeb1
I test and support educational platforms used by students, schools, and administrators.
Saudi ArabiaWhat I'm looking for
At NCLE, I support and test nx, a web and mobile educational platform used across approximately 24 campuses in Saudi Arabia. I own Jira tickets from issue reproduction through development follow-up, retesting, and closure.
I've delivered training and demos for school personnel, translated business needs into development tickets, and defined acceptance criteria with Product Owners. Previously, I served as sole QA Engineer for Apliman's aiReach platform and delivered end-to-end QA and user support for Madrasatie Online.
Experience
Work history, roles, and key accomplishments
Technical Support / QA Engineer
National Company for Learning & Education (NCLE)
Nov 2025 - Present (10 months)
Support and test nx, a web and mobile educational platform used by students, guardians, and school personnel across approximately 24 campuses in Saudi Arabia. Troubleshoot school administrator and client issues, owning Jira tickets from reproduction and investigation through Development follow-up, retesting, and closure.
Quality Assurance Engineer
Apliman
Jun 2023 - Oct 2025 (2 years 4 months)
Served as the sole QA Engineer for aiReach, an AI-powered communications platform, supporting a development team of 6+ developers. Performed functional, regression, integration, exploratory, UAT, API, and automated testing; designed test cases in Zephyr/TestRail and managed defects in Jira.
Quality Assurance Engineer
IQUAD Learning Solutions
Jan 2022 - May 2023 (1 year 4 months)
Performed end-to-end QA for the Madrasatie Online educational platform and provided technical support, onboarding, and user training.
Junior Software Engineer
IQUAD Learning Solutions
Nov 2020 - Dec 2021 (1 year 1 month)
Conducted manual testing for web/mobile applications, supported users, created documentation, and worked with HTML5/CSS and Ruby on Rails.
Education
Degrees, certifications, and relevant coursework
TECHlarious
Manual QA Bootcamp, Quality Assurance
2022 - 2022
Completed a Manual QA Bootcamp in 2022.
Lebanese University
Bachelor of Science, Technology and Science of Business Computer
B.Sc. in Technology and Science of Business Computer from Lebanese University, Faculty of Technology II, completed in 2020.
Linux Professional Institute
Linux Professional Institute-101, Linux
Certification in Linux Professional Institute-101.
TECHlarious
Automation QA Bootcamp, Quality Assurance
2022 - 2022
Completed an Automation QA Bootcamp in 2022.
Tech stack
Software and tools used professionally
Availability
Location
Saudi ArabiaAuthorized to work in
Salary expectations
Skills
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