Ratika Subarza

As a QA Engineer at Kredivo, I designed and executed user interface testing for web and mobile applications. Collaborated with stakeholders to ensure high-quality software delivery, focusing on end-to-end, API, and database testing. Developed test plans and executed tests based on PRD analysis.

Led the evaluation and adoption of automation tools, improving testing efficiency and defect tracking. Developed automation testing frameworks and conducted UI-focused automation tests using Cypress. Fostered a culture of continuous learning through knowledge-sharing sessions.

Executed user interface testing for web and mobile applications, focusing on insurance products. Collaborated with cross-functional teams to ensure high-quality deliverables. Managed testing for voucher usage and app dashboard features, ensuring seamless functionality.

Participated in Agile development, ensuring quality through functional and regression testing. Developed automation test scripts using JavaScript with Appium and performed API testing with Postman. Collaborated with developers to resolve issues promptly.

Led User Acceptance Testing (UAT) processes, managing a team to evaluate new features. Created test plans and conducted regression tests to ensure product quality before release. Collaborated with customer support to address functional bugs.

Handled customer inquiries and complaints via email, ensuring customer satisfaction. Managed general data confirmations and provided customer-oriented services for complex issues.

Bachelor's Degree in Public Administration, focusing on the principles of governance, public policy, and administrative practices. Developed skills in critical thinking, research, and effective communication.