Raquel Ceravolo

• Management of administrative and financial operations.
• Accounts payable and receivable management, including customer collections.
• Preparation of financial reports and KPI analysis.
• Documentation management and internal process organization, including SOP development.
• People management.

• Structuring and implementation of a customer loyalty program for a retail network.
• Development of customer retention and recurring revenue strategies.
• Operational structuring and performance indicator development.
• Support in implementing new sales channels through online marketplaces.

• Recognized among XP's Top 10 New Investment Advisors in 2025.
• Prospecting and relationship management with high-net-worth clients.
• Portfolio management and consultative support in personal finance.

• Management of Administrative, Finance, HR, Legal, Marketing, and Facilities departments.
• Implementation of financial controls and internal processes, including billing traceability.
• 38% reduction in contract costs during my tenure.

Management of the financial, administrative, and commercial operations of an IT and stationery company.

• Financial and administrative management.
• Supplier negotiations, purchasing, and cash flow management.
• People and process management and strategic analysis.

• Maintenance of ISO certifications and continuous improvement projects.
• Recognized for engagement and contribution to corporate programs, including 5S and Logistics Excellence through PDCA.

• Simultaneous support to executives, including calendar, events, travel, and team management.
• Administrative and financial support, SAP entries, and event organization.

• Daily financial operations and supplier payments.
• Import control and related administrative activities.

• Financial control, purchasing, orders, inventory, and customer relationship management.

• Opening of savings accounts and Caixa Fácil accounts, sale of capitalization bonds, office supply ordering, and collection of overdue payments.

Mar 2024

May 2021

Jan 2017

Feb 2015

Jun 2015

Nov 2014