At Maids.cc, I perform functional and workflow testing of web applications, verify business processes, and follow software defects through resolution. I also analyze workflows and system effectiveness to identify issues and opportunities for improvement.
I configure and customize workflows to support client/server application integration. I prepare user manuals, handbooks, flowcharts, and process documentation, and generate weekly reports on findings, activities, and performance.
At Omega Software, I supported software projects for businesses in the Food & Beverage and retail sectors, working with development and support teams on project delivery and customer issues. My work included quality assurance activities, sales and repair operations, and helping connect software functionality with business requirements and customer needs.
At Maids.cc, I conducted quality assessments of customer interactions as a Quality Control Coach, prepared quality scorecards, and trained new employees on procedures and systems. Earlier, as a Senior Relationship Builder and Assistant Manager, I handled customer communications and inquiries and coordinated operational activities.
