Raj P

At Availity, I keep business-critical healthcare claims and remittance systems running for hundreds of thousands of providers and health plans. I serve on the on-call escalation path, troubleshoot customer-facing issues end to end, and drive incidents to resolution under tight SLAs.

I monitor application, middleware, and infrastructure health through Splunk, investigate root causes, and manage high-volume batch processing to keep transaction flow uninterrupted. I also build operational reports and maintain runbooks, SOPs, and incident documentation that streamline recurring response work.

Previously at Deutsche Bank, I configured production health checks and alerting with Geneos and Control-M, managed incidents through ServiceNow, and owned release and disaster-recovery execution as an application CSM. I automated reporting and batch workflows with Anible, Control-M, Python, and shell scripting while supporting business and development teams with SQL.

I'm AWS certified and bring hands-on experience across Linux, AWS ECS, Auto Scaling, Jenkins, monitoring platforms, and automation. I'm focused on senior operations, site reliability, and cloud operations work that improves availability, performance, and scalability for high-traffic systems.