Raghunath Krishnagiri

• Led CBIC’s Integrated Customs System initiative, unifying legacy platforms and enhancing trade facilitation through use of emerging technologies like AI/ML, GenAI, Blockchain, IoT, etc.
- Studied best practices adopted by advanced countries for customs clearance
- Identified specific use cases of emerging technologies for efficient customs clearance
- Mentored the CBIC project team of Single

• Championed NeSDA 2019 and 2021 editions, India’s first e-Governance Service Delivery benchmarking initiative for DAPRG, Govt. of India; benchmarked 36 States/UTs and identified Central Ministries.
• Led development of National Digital Platform Policy for Saudi Arabia’s Ministry of Communications & IT (MCIT), including international benchmarking of similar digital platforms across select countrie

• Managed National PMU of 25 consultants for eDistrict Mission Mode Project (MMP) under Ministry of Electronics & Information Technology (MeitY), Govt. of India
- Developed guidelines such as Integrated Framework for Delivery of Services, Implementation Guidelines, Policy on using hand-held mobile devices for delivery of services, etc.;
- Advocated integration with DPIs such as Aadhaar, DigiLock

• Led national e-Governance strategy implementation for Bahrain, contributing to top UN eGovernment ranking for the Kingdom
• Developed e-Services Roadmap, IT Capacity Building Roadmap, etc. under the IT Strategy for Kurdistan Regional Government
• Conducted Ministry-level Portal assessments for Saudi Arabia based on UN eGovernment Framework
• Developed high quality proposals demonstrating firm ca

Team Leader – Project Vision 2005, CBDT Modernization (2004–07)
Led the nationwide IT transformation for the Central Board of Direct Taxes (CBDT), standardizing operations across 750+ decentralized offices. Prepared strategy for the migration from a legacy 2-tier system to a scalable 3-tier architecture and consolidation of 36 regional databases into a single national RDBMS. Defined strategies for

Project Manager – SHRAMIK (System of Human Resource Automated Management Information for Kaizen)
ONGC Ltd. | Delhi, India | 2002–2004
The project SHRAMIK was an automated software to centralize the operations of the regional offices of the ONGC HR department for better Co-ordination and Management.

Key Responsibilities
• Interfaced with ONGC stakeholders to deeply understand their HR system needs

Project Manager – Settler System
HDFC Bank Ltd. | Mumbai, India | 2001–2002
Settler System was a browser-based application for an Application Service Provider who hosts the Broker’s Plaza E-Broking site. This application covered the functionality of internet-based trading.

Key responsibilities:
• Defined project scope and aligned business workflows with HDFC Bank’s core team.
• Built system inte

Project Leader – Institutional Custodial and Clearing System (ICCS)
Clients: HDFC Bank, Deutsche Bank, ICICI Bank

Led end-to-end delivery of ICCS, a back-office information system streamlining custodial services for top-tier banking clients.
• Collaborated closely with users to define business requirements, assess system impact, and shape techno-commercial proposals.
• Developed comprehensive f

Client: iServ, RTA for ICICI Ltd.

• Developed and tested a back-office application for RTA operations at ICICI Ltd., enhancing operational efficiency.
• Utilized Oracle Forms, Reports, and PL/SQL to create application for data entry and reports
• Collaborated closely with the module leader to conduct unit testing and integrated system testing, achieving error-free functionality.
• Gained val

Feb 2026

Feb 2026

Feb 2026

Jun 2026

Aug 2025

Mumbai University, India

Mumbai University, India