Looking for a job

Rafael Lucrédio

@rafaellucredio

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Senior Software Engineer with 25+ years of experience in tech.

Brazil

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What I'm looking for

I'm seeking a remote-first role that allows me to stay close to code and product thinking, ideally in a startup or scale-up environment.

I'm a Senior Software Engineer with over 25 years of experience, including 20 years at VoxAge, where I honed my skills in building and evolving startups in the US real estate, fintech, and AI compliance sectors. My hands-on expertise spans backend, frontend, and cloud infrastructure, and I am passionate about creating pragmatic, high-impact products quickly. I thrive in startup environments where autonomy, speed, and clarity are paramount.

Currently, I serve as a Tech Lead at Contact AI, where I lead the development of an AI-powered compliance platform for debt settlement companies. I have successfully designed and implemented systems that transcribe and analyze voice recordings, track agent adherence, and surface key metrics for compliance and performance. My experience includes building real-time middleware and creating ML pipelines to process thousands of call recordings, integrating with various call center platforms and CRMs, and applying NLP techniques to automate compliance analysis.

Experience

Work history, roles, and key accomplishments

Current

Tech Lead

Current

Contact AI

Jan 2024 - Present (1 year 5 months)

Led development of an AI-powered compliance platform for debt settlement companies, implementing systems for voice recording analysis and compliance tracking. Built real-time middleware and created ML pipelines for customer data processing.

Go React TypeScript PostgreSQL DynamoDB SQS

Tech Lead

LiftUp Capital

Jan 2023 - Jan 2024 (1 year)

Evolved a custom contact center platform for financial companies, leading the architecture and delivery of a high-performance CRM and dialer solution, providing a competitive alternative to existing systems.

TypeScript React PostgreSQL DynamoDB SQS Svelte AWS Twilio

Principal Engineer

HomeOptions

Jan 2022 - Jan 2023 (1 year)

Built a disruptive real estate contact center stack using Twilio APIs, delivering a power dialer and full CRM platform to meet US market compliance needs.

TypeScript React PostgreSQL DynamoDB Kafka OpenSearch AWS Twilio

Head of Engineering / Lead Developer

VoxAge

Jan 2003 - Jan 2022 (19 years)

Led the engineering evolution of a native omni-channel contact center platform, mentoring teams and architecting core solutions across various industries while growing the company significantly.

PHP Java MSSQL

Education

Degrees, certifications, and relevant coursework

University Of São Paulo

Bachelor of Science, Computer Science

1997 - 2001

Completed a Bachelor of Science degree in Computer Science, focusing on software development, algorithms, and data structures, which provided a strong foundation for a career in technology.

COTIL/ Unicamp

High School, Data Processing

1992 - 1996

Studied in the Data Processing Track, gaining essential skills in programming, data management, and computer systems, which laid the groundwork for further studies in computer science.