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Rafael Cruz

@rafaelcruz1

Senior Automation Engineer who designed production workflows at CI&T, connecting AI agents and creative platforms to client operations.

Brazil

Message

At CI&T, I designed production automation workflows that connected n8n, Make, and Zapier with AI APIs and creative platforms. I implemented AI-agent workflows for brief parsing, prompt generation, tool calling, RAG, scoring, and reporting.

At Zup Innovation, I developed workflows for client operations, including automated onboarding and asset delivery. Earlier, at Thoughtworks Brazil, I assisted with workflow maintenance and supported AI-agent experiments.

Experience

Work history, roles, and key accomplishments

Senior Automation Engineer

CI&T

Jul 2022 - Oct 2026 (4 years 3 months)

Designed production workflows across n8n, Make, and Zapier, using JavaScript, Python, JSON, REST APIs, and webhooks to accelerate creative operations. Implemented AI agents with OpenAI, Anthropic, and Gemini APIs for brief parsing, prompt generation, tool calling, RAG, scoring, and reporting.

Automation Developer

Zup Innovation

Sep 2017 - Mar 2022 (4 years 6 months)

Developed n8n, Make, and Zapier workflows connecting REST APIs, webhooks, JSON payloads, JavaScript functions, and Python utilities for client operations. Migrated repetitive onboarding and asset-delivery tasks into automated sequences spanning Google Workspace, Notion, Slack, CRM platforms, and reporting systems.

Automation Developer

Thoughtworks Brazil

Jan 2011 - Jun 2017 (6 years 5 months)

Assisted with n8n, Make, and Zapier workflow maintenance, checking JSON payloads, REST API responses, webhook events, and JavaScript transformations. Supported AI-agent experiments using OpenAI, Anthropic, and Gemini APIs for prompt creation, brief extraction, scoring, reporting, and basic tool calling.