Open to opportunities

RACHEL SUSANNA

@rachelsusanna

Message

Web content producer skilled in Adobe Experience Manager and content management.

India

Message

What I'm looking for

I seek a role that fosters growth, collaboration, and innovation in content management.

I am a dedicated web content producer with extensive experience in content management and web publishing. My journey began with a Bachelor of Technology in Information Technology, and I have since honed my skills in Adobe Experience Manager (AEM), where I excel in creating and publishing web pages tailored to client requirements. My role at J.P. Morgan Chase & Co. has allowed me to collaborate closely with both offshore and onsite teams, ensuring seamless communication and flawless execution of tasks.

Throughout my career, I have demonstrated a strong ability to analyze business intelligence in content authoring and maintain optimal performance of web pages. I take pride in my attention to detail, particularly in adhering to ADA compliance and conducting thorough quality assurance checks. My technical skills, combined with my soft skills in project management and team collaboration, have enabled me to deliver high-quality results consistently.

Experience

Work history, roles, and key accomplishments

Current

Web Content Producer

Current

Mphasis Private Limited

Jan 2021 - Present (4 years 9 months)

Authored and published web pages for a US-based client using Adobe Experience Manager (AEM), Brightcove, and JIRA, ensuring content met client requirements and followed predefined workflows. Executed various production activities to support page creation in AEM, including diagnosing, repairing, maintaining, and upgrading pages for optimal performance.

Adobe Experience Manager HTML CSS Jira Brightcove Content Management Quality Assurance Workflow Management

User Access Management

Mphasis Private Limited

Jan 2016 - Dec 2020 (4 years 11 months)

Monitored queues and assigned tickets to the team, provisioning access for both stakeholders and the offshore team. Collaborated with the security team to ensure secure access and worked on priority tickets for same-day completion.

Ticketing Collaboration Reporting Mentoring UI

Education

Degrees, certifications, and relevant coursework

IFET College of Engineering

Bachelor of Technology, Information Technology

Completed a Bachelor of Technology in Information Technology. The curriculum focused on various aspects of IT, preparing for roles in content publishing, web planning, web designing, and development.

ST. ANNE'S GIRLS HIGHER SECONDARY SCHOOL

Higher Secondary School Certificate, Mathematics

Completed Higher Secondary School with a focus on Mathematics. This foundational education provided a strong base in analytical and problem-solving skills.