Rachell Hampton
@rachellhampton
Registered Pharmacy Technician delivering patient-safe care through accurate dispensing and customer service.
What I'm looking for
I’m a detail-oriented Registered Pharmacy Technician committed to delivering exceptional customer service while promoting patient safety. I combine strong interpersonal communication with a focus on accuracy, confidentiality, and careful data verification.
In my current role at WAL-MART, I calculated dosages, produced prescription labels, and fulfilled medication orders according to the physician’s orders for approval. I also streamlined the pharmacy’s computer program, including patients’ data, to reduce administrative work and improve the flow of daily operations.
Previously, as a Dynata Interviewer, I assessed each candidate's fit for company culture and team dynamic using computer-assisted personal interviewing methods or hard-copy questionnaires. I bring initiative and critical thinking to fast-paced environments where service coordination matters.
Earlier, as a Marriott Customer Service Representative, I collaborated across departments to resolve customer issues, handled inquiries and payments, and documented, researched, and resolved problems. I’m especially motivated to leverage my pharmacology knowledge and customer-focused approach to increase retention and customer satisfaction while continuing to grow in pharmacy practice.
Experience
Work history, roles, and key accomplishments
Calculated dosages, produced prescription labels, and fulfilled medication orders according to physician orders for approval. Streamlined pharmacy computer workflows to reduce administrative work and ensured accurate cash/credit handling and insurance billing while maintaining customer confidentiality 100% of the time.
Assessed candidate fit for company culture and team dynamics using computer-assisted interviewing or hard-copy questionnaires. Collected and recorded responses to support recruitment and onboarding decisions.
Resolved customer issues by coordinating across departments, handling inquiries, payments, and service requests, and documenting and researching problems to closure. Processed exchanges, refunds, and bill adjustments using CRM and order management tools to improve the customer experience.
Education
Degrees, certifications, and relevant coursework
Pharmacy Technician University
Pharmacy Technician Certificate, Pharmacy Technician
Completed a Pharmacy Technician certificate program, with completion in June 2025.
Barton County Community College
Associate in Applied Science (A.A.S.), Medical Admin Technology
Earned an Associate in Applied Science (A.A.S.) in Medical Admin Technology from Barton County Community College, completed December 2024.
Hopkinsville High School
High School - General Education, General Education
Completed general education at Hopkinsville High School, graduating May 2011.
Availability
Location
Authorized to work in
Job categories
Skills
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