Puja Kamath

Oversaw privacy-related customer support for Microsoft products globally, effectively managing and resolving privacy concerns using tools like ServiceNow and Incident Management (IcM). Leveraged AI technologies, including CoPilot, for in-depth analysis and support, enhancing resolution strategies and ensuring alignment with Microsoft’s policies and regulatory requirements.

Engaged directly with customers to diagnose and mitigate complex technical challenges within Azure International Markets, utilizing a CRM ticketing system and adhering to Service Level Agreements. Fostered team expansion by facilitating knowledge exchange and collaborating with Level 3 Support, Development teams, and Solution Architects to resolve and escalate production issues.

Provided executive technology support for corporate executives and VIPs, handling customer-related incidents and offering technical support for 24x7 operations. Managed multiple inboxes, calendars, and inquiries using productivity tools like Microsoft Office 365, MS Planner, SAP, ServiceNow, and IcM, while also training new team members and triaging high-priority production issues.

Studied core principles of journalism, including reporting, editing, and media ethics. Gained a strong foundation in psychological theories, research methods, and human behavior.

Completed a comprehensive liberal arts program, fostering critical thinking and analytical abilities. Developed a broad understanding of various disciplines within the humanities and social sciences.