Samson Kamwendo

Produced network architecture and standards, guided project teams on connectivity strategies, and created documentation and training to enable successful deployments and operational handovers.

Led migrations for ISPs, CDNs and IXPs to carrier-grade whitebox cores, scaled multiple networks from 10G to 100G, and mentored an 8-person engineering team while reducing CAPEX/OPEX through vendor-OS selection.

Served as Europe technical lead, designed dual-stack DC topologies using Segment Routing and EVPN/VXLAN, led a team of 4 engineers, and executed large-scale migrations including a Voice provider migration to a redundant HA design.

Provided managed network services, performed network audits, documentation and migrations, and optimized multi-vendor ISP, WISP, DC and enterprise networks for scale and interoperability.

Provided 3rd-line support and fault management for business customers, performed remote network monitoring, incident diagnosis and escalation, and produced fault analysis and documentation to minimize service impact.

Responded to incidents within SLAs, performed diagnostics and log analysis, audited firewall rule bases, and managed device upgrades, backups and configuration changes.

Maintained and troubleshot multi-site telecom infrastructure across data centers, developed operational manuals, trained support teams, and designed POPs and radio access network deployments.

Managed site surveys and operations for WiMAX and Wi-Fi expansion, oversaw 50+ hotspots and 15+ backbone POPs, and trained field technicians and support desk staff on deployments and monitoring.

Performed fiber splicing and CPE installations, configured ONT/OLT, VoIP gateways and customer routers, and supported deployment of broadband access technologies.

Monitored network infrastructure, executed first-tier troubleshooting, handled customer support interactions, and escalated complex issues to engineering teams.

Supervised student workshops focusing on LAN/WLAN troubleshooting, hardware repairs and software upgrades, supporting practical IT training activities.

Completed a National Certificate in Electrical Engineering focusing on practical electrical and engineering fundamentals.