PRIYANKA MAHESH

Enhanced data-driven decision making, resulting in a 20% increase in project delivery speed. Collaborated with stakeholders to understand business requirements and develop appropriate Business Intelligence visualizations. Conducted data quality checks, ensuring 100% accuracy in Tableau reports, automating 75% of manual data processes.

Developed 20+ visualizations with complex calculations and customized features on reports & dashboards. Increased dashboard refresh rates by 40% by implementing advanced data aggregation techniques. Optimized data infrastructure achieving 20% faster data delivery by integrating ETL improvements.

Transitioned 40+ Tableau dashboards from Oracle to PostgreSQL, generating reports on progress and issues. Elevated client reporting efficiency by 40% by refining Tableau dashboard designs and data integration. Performed quality assurance checks on migrated data to ensure accuracy prior to go-live date.

Monitored ETL jobs and Tableau dashboards, troubleshooting issues related to data refresh and performance. Streamlined incident management, improving client satisfaction scores by 25%. Resolved complex client issues, maintaining a 95% customer satisfaction rate by leveraging technical expertise.

Provided IT support in a manufacturing environment, resolving tickets raised in Service Now. Handled various support issues based on priority to prevent SLA breaches. Maintained high customer satisfaction by efficiently resolving client issues.

Completed a Bachelor of Technology degree, gaining foundational knowledge in engineering principles and practices. Studied various aspects of engineering relevant to the curriculum.