PDPriteeranjan Das
@priteeranjandas
QA Engineer and Technical Specialist focused on test automation.
IndiaWhat I'm looking for
As a dedicated QA Engineer and Technical Specialist, I have honed my skills in creating and maintaining automated test suites for both web and mobile applications. My experience at testRigor has allowed me to resolve complex issues, significantly reducing customer-reported problems by 30%. I thrive on collaborating with product teams to implement features that enhance platform usability and improve user experiences.
Throughout my career, I have developed a strong foundation in technical support and client relationship management. My role as a Support Engineer Intern involved providing timely technical assistance and collaborating with cross-functional teams to tackle software-related challenges. I am committed to continuous improvement, as evidenced by my efforts to document solutions and best practices, ensuring that clients receive exceptional support.
Experience
Work history, roles, and key accomplishments
Support Specialist
testRigor
Oct 2023 - Present (1 year 8 months)
As a Support Specialist at testRigor, I resolved complex issues, reducing customer-reported problems by 30%. I collaborated with product teams to enhance platform usability and trained new trainees on support processes, maintaining high client satisfaction through effective communication.
QA and Support Engineer
testRigor
Apr 2023 - Oct 2023 (6 months)
In my role as a QA and Support Engineer at testRigor, I developed and maintained automated test scripts for web and mobile applications. I identified and resolved issues in test execution while providing exceptional support to clients and documenting best practices.
Support Engineer Intern
testRigor
Apr 2023 - Apr 2023 (0 months)
As a Support Engineer Intern at testRigor, I provided timely technical support to clients and collaborated with cross-functional teams to resolve software-related challenges. I also assisted in developing and maintaining test automation scripts for web and mobile applications.
Education
Degrees, certifications, and relevant coursework
TBTechno Engineering College Banipur
Bachelor of Technology, Computer Science & Engineering
2020 - 2023
KCKingston Polytechnic College
Diploma, Computer Science & Technology
2017 - 2020
Availability
Location
IndiaAuthorized to work in
Job categories
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