At Persistent Systems, I support Bio-Rad’s global Quality environment through Veeva Vault QMS and QualityDocs administration. My work includes investigating configuration across lifecycles, workflows, security, and Quality Events.
I handle complex L2/L3 investigations and post-go-live issues, tracing root causes and coordinating system fixes with application managers, L3 teams, and business stakeholders.
I also carry out controlled data operations, sandbox POCs, and IQ/OQ validation activities, documenting evidence and findings to support audit-ready operations.
Previously, at HCL Technologies Ltd., I supported Veeva Vault QualityDocs/QMS administration for Merck & Co., Inc., including user provisioning, document lifecycle activities, access changes, and production issue resolution. I hold Veeva Vault Platform Administrator and Business Administrator certifications, with foundational knowledge of Veeva RIM.
