At Boston Consulting Group, I own strategy, roadmaps, and delivery for AI-enabled products embedded with client teams. I built experimentation programs that lifted feature adoption 20–30% and cut idea-to-validation time by 40%.
For an insurance app and self-service portal, I owned policy-servicing digitization, integrating e-KYC, e-signature, and payment APIs to reduce service turnaround by 40%. I also introduced real-time tracking and proactive notifications, increasing self-service adoption by 30%.
On a metro mobility app, I owned the AI-powered journey-planning roadmap and launched personalized recommendations that grew daily active users by 12%. Earlier, at Deloitte Consulting, I led product discovery and requirements definition for digital and analytics initiatives.
