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Praneeshan Illangakoon

@praneeshanillangakoo

Chargeback and Fraud Analyst at NTT Business Process Outsourcing who investigated suspicious transactions and managed chargebacks through case filings.

Sri Lanka

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What I'm looking for

I'm seeking a role in fraud prevention, risk management, payments, or financial operations where I can contribute my analytical and investigative skills.

At NTT Business Process Outsourcing, I investigated suspicious transactions and verified cardholder activity to assess fraud claims and identify potential financial loss. I also reported fraud patterns and emerging risks to fraud strategy teams.

I managed fraud, dispute, and chargeback cases through their lifecycle, including representments, pre-arbitration, and case filings. I used TDR and related case-management systems while following card association rules and PCI standards.

At LankaPay (PVT) LTD, I supported LankaPay products and resolved transaction disputes and chargebacks. I also conducted training for internal staff and external stakeholders on products, transaction processes, and operational procedures.

Experience

Work history, roles, and key accomplishments

Chargeback Analyst

NTT Business Process Outsourcing

May 2021 - Aug 2026 (5 years 3 months)

Investigated fraudulent and suspicious transactions, managed chargeback lifecycle, and ensured compliance with card association rules and PCI standards.

Fraud Investigation Chargeback Management Dispute Resolution Transaction analysis Risk Assessment TDR Case Management PCI Compliance Card Association Guidelines Communication Skills

Executive External Services

LankaPay (PVT) LTD

Oct 2015 - Mar 2021 (5 years 5 months)

Served as primary point of contact for LankaPay products, resolved transaction disputes and chargebacks, and conducted training sessions for stakeholders.

Product Support Dispute Resolution Chargeback Management Training Stakeholder Management Compliance