Prajwal Soni

Handles complex cases including account disputes and trading rule grey areas, coordinating with risk, technical, and compliance teams. Writes community-facing responses and builds knowledge base content to reduce repeat ticket volume.

Handles complex account disputes and trading rule grey areas, coordinating with risk, technical, and compliance teams. Writes community-facing responses and knowledge base content to reduce repeat ticket volume.

Trading forex majors and global indices including NAS100, US30, SPX, and DAX across retail and prop firm environments for six years. Familiar with prop firm evaluation rules from the trader side.

Traded forex majors and global indices including NAS100, US30, SPX, and DAX across retail and prop firm environments for six years. Familiar with prop firm evaluation rules from the trader side.

Provided first-line support to a global community of funded traders via helpdesk and live chat. Resolved account queries and rule interpretations, escalating issues and explaining rules in plain language.

Provided first-line support for a global community of funded traders via helpdesk and live chat, covering account queries, rule interpretations, and platform behavior. Focused on plain-language explanations to ensure traders understood the rules.

Conducted structured compliance calls with traders and reviewed trading histories against risk parameters. Wrote escalation reports for the Risk team and ensured account decisions were well-grounded and documented.

Conducted structured compliance calls with traders, reviewed trading histories against risk parameters, and wrote escalation reports for the Risk team. Worked with compliance reviewers to ensure account decisions were well-grounded and documented.

Supported traders through Discord, CRM, and direct channels across account setup, payouts, platform guidance, and troubleshooting. Moderated community channels and acted as a link between the trader community and internal product and tech teams.

Supported traders through Discord, CRM, and direct channels covering account setup, payouts, and troubleshooting. Moderated community channels and acted as a link between the trader community and internal product teams.

Pursuing a Bachelor of Laws (LLB) with a focus on compliance, financial regulation, and consumer rights, alongside a full-time career.

Pursuing a Bachelor of Laws (LLB) with a focus on compliance, financial regulation, and consumer rights, alongside a full-time career.

Graduated with a Bachelor of Commerce (B.Com) in April 2023.

Graduated with a Bachelor of Commerce (B.Com) in April 2023.