Pragnya User
@pragnyauser
I resolve service desk issues, coordinate workforce operations, and improve ticket resolution within SLA.
IndiaWhat I'm looking for
I'm leading technical operations for a government census project, coordinating workforce activities and resolving escalations.
Previously, I delivered service desk support for City Corporation, maintaining 95%+ SLA compliance and reducing average ticket resolution time by 20% through recurring-issue analysis and streamlined troubleshooting.
Experience
Work history, roles, and key accomplishments
Technical Head
Government Census Project
Aug 2025 - Present (1 year 1 month)
Leading technical operations for a government census project, coordinating workforce activities and resolving escalations.
Technical Assistant
City Corporation
Feb 2024 - Jun 2025 (1 year 4 months)
Delivered Service Desk support maintaining 95%+ SLA compliance, resolving hardware, software, and network issues using ServiceNow and Active Directory. Reduced average ticket resolution time by 20% by analyzing recurring issues and streamlining troubleshooting steps.
Volunteer
Government Sector
Jun 2023 - Jan 2024 (7 months)
Supported government sector operations, gaining foundational experience in public service delivery and coordination.
Education
Degrees, certifications, and relevant coursework
Sharnbasva University
Bachelor's Degree
Bachelor's degree from Sharnbasva University.
Gurukal Independent PU College
12th (PUC)
Completed 12th (PUC) at Gurukal Independent PU College.
Chandrakant Patil English Medium School
10th
Completed 10th at Chandrakant Patil English Medium School.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Skills
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