At MHBS RCM, I oversee end-to-end revenue cycle operations, including eligibility, authorization, payment posting, denial mapping, and billing. I analyze denial trends and implement corrective actions to reduce repetitive denials and revenue leakage.
I supervise and coach a team of 24 associates, while supporting new client transitions and documenting workflows. I also prepare operational reports and work directly with US-based providers and billing managers on escalations and process improvements.
Previously at MHBS RCM, I managed billing processes and supervised a team of 20 associates. I created SOPs and workflow guides, and worked with cross-functional teams to improve reimbursement and collection processes.
At Knack Golbal, I supported payment posting operations and team training, then managed high-volume payment processing, reconciliations, and denial coding. Earlier, I handled eligibility verification, demographic entry, charge posting, and patient collections at Nath outsource Pvt Ltd.
