Open to opportunities

Phyllis Wangui

@phylliswangui

Message

Motivated data scientist with expertise in hospitality management.

Kenya

Message

What I'm looking for

I am seeking a role that allows me to leverage my data science skills in a dynamic environment, focusing on operational efficiency and customer satisfaction.

I am a highly motivated data scientist with a unique blend of hospitality management expertise and data analysis skills. My focus is on delivering high-quality work, and I bring a results-driven approach to every project. I position myself as a valuable asset to any organization, leveraging my understanding of the hospitality industry alongside my data science expertise to drive operational efficiency and enhance customer satisfaction.

Throughout my career, I have meticulously executed tasks while adhering to industry standards and best practices. This commitment ensures transparency and reliability in all deliverables, ultimately enhancing the overall customer experience. My goal is to bridge the gap between business operations and data-driven decision-making, providing innovative insights that can transform organizational performance.

Experience

Work history, roles, and key accomplishments

Bar Management

Bean Plant Coffee & More

Jul 2018 - Present (7 years)

Managed all aspects of bar operations, including inventory management, menu creation, and maintaining a clean and well-stocked environment. Focused on enhancing customer experience and ensuring profitability through effective staff management and ambiance creation.

Inventory Management Customer Service Bar Operations Stock Control Ambiance Creation Hospitality Management

Waitress

Radisson Blue

Jan 2017 - Present (8 years 6 months)

Responsible for setting up service areas, taking bookings, and providing excellent food and drink service to guests. Handled customer complaints efficiently to ensure a positive dining experience.

Table Setting Food Service Drink Service Customer Service Hospitality Order Taking Restaurant Operations

Education

Degrees, certifications, and relevant coursework

Moringa School

Data Science Certificate, Data Science

Completed a comprehensive program in data science, gaining expertise in programming languages, machine learning algorithms, and data visualization tools. Developed skills in data pipeline development and ETL processes.

Nairobi Bar School

Certificate in Mixology and Bar Management, Mixology and Bar Management

Acquired specialized knowledge and practical skills in mixology and bar management. Focused on creating drinks, managing inventory, and ensuring customer satisfaction in a bar setting.

Kenya Utalii College

Diploma in Hospitality Management, Hospitality Management

Studied various aspects of hospitality management, including operations, customer service, and business practices. Gained foundational knowledge essential for a career in the hospitality industry.

Kibutha Girls High School

Kenya Certificate of Secondary Education, General Studies

Completed secondary education, achieving the Kenya Certificate of Secondary Education. Developed a strong academic foundation across various subjects.