I've built and managed digital customer portals in the insurance sector, most recently as a Business Analyst at betavo GmbH, where I served as product owner for a DataWarehouse application within a digital customer portal.
At BVV Versicherungsverein a.G., I helped develop specialised pension fund tariffs, monitored product portfolios, and used BI data to inform decisions. I also worked with stakeholders and engineering teams to develop features for a B2B customer portal that digitised the customer experience.
My approach combines stakeholder requirements, user research through surveys and interviews, market analysis, and data-driven product insights. I work with SQL, Power BI, Google Analytics, Excel, JIRA, and Confluence to turn business needs into implementable product work.
Earlier, I supported the Deutsche Telekom Pension Fund with reporting automation and statistical annual-report overviews. My background in economics, statistics, and life insurance helps me connect customer needs, product strategy, and data.
