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Parth Ganatra

@parthganatra

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Software Engineer at Ather Energy who built an LLM-powered support chatbot automating ~19% of incoming support queries.

India

Message

At Ather Energy, I architected an LLM-powered post-ownership support chatbot using RAG, LangGraph, and Databricks that automates ~19% of incoming support queries. I also developed services for a Kafka-based vehicle data platform processing real-time telemetry from 700K+ connected EVs.

Earlier at Ather Energy, I built a Rust-based on-device telemetry service and a cloud gateway that improved end-to-end API latency by 30%. At Classplus, I built TypeScript CRM microservices with Razorpay integration and helped modernize backend deployments with Docker, GCP, and Jenkins.

Experience

Work history, roles, and key accomplishments

Current

Software Engineer (SDE-2)

Current

Ather Energy

Aug 2023 - Present (3 years 3 months)

Architected an LLM-powered support chatbot (RAG + LangGraph) automating ~19% of support queries and developed core services for a vehicle data platform processing real-time telemetry from 700K+ connected EVs.

Python NodeJS TypeScript Flask PostgreSQL MongoDB Docker Kubernetes AWS GCP Kafka Clickhouse MQTT LangGraph RAG Databricks

Software Engineer (SDE-1)

Ather Energy

Aug 2022 - Aug 2023 (1 year)

Developed a centralized cloud gateway and authentication layer improving API latency by 30%, built a Rust-based telemetry service for 700K+ connected bikes, and delivered PWA features for ride insights.

Rust MQTT PWA Cloud Gateway Authentication APIs Telemetry

Software Developer I

Classplus

Jun 2021 - Aug 2022 (1 year 2 months)

Built CRM microservices in TypeScript with Razorpay payment integration, automated tutor-onboarding workflows using Google APIs, and migrated backend services to GCP with Docker and Jenkins CI/CD.