Palnati Tarun Prasad

I am a dedicated Production Support Engineer with extensive experience in maintaining high-performance enterprise applications and ensuring service continuity. My expertise lies in using a range of support and monitoring tools, including Servicenow and Reflection Workspace, to proactively monitor, troubleshoot, and solve problems. I am known for my strong skills in root cause analysis, incident, and problem management, which help minimize downtime and enhance customer satisfaction.

In my current role as an Assistant System Engineer at Tata Consultancy Services, I have honed my ability to respond and resolve incidents quickly, ensuring business continuity. I excel in escalation and communication, coordinating with cross-functional teams to resolve high-priority issues efficiently. My experience with ITIL processes, including change management and problem management, allows me to ensure smooth transitions and minimize risks effectively.

I am committed to documenting and sharing knowledge to improve team capabilities and have a proven track record of using monitoring tools to detect bottlenecks and optimize application performance, ensuring compliance with SLAs. My proactive approach to SLA adherence and operational excellence drives my contributions to support projects.