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Pallavi Chauhan

@pallavichauhan1

8.8 years of global experience in IT Operations, Modern Workplace, and Cloud Transformation. Expert in Intune, SCCM/MECM, M365 & application packaging

Germany

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What I'm looking for

I am looking for a role that fosters innovation and offers opportunities for professional growth in a collaborative environment.

With over 8 years of experience as a System Engineer, I have honed my expertise in End-User Computing (EUC) technologies across diverse environments. My proficiency in Microsoft 365 services, Intune, and Microsoft Endpoint Configuration Manager (MECM/SCCM) allows me to specialize in Application Packaging, Patch Management, Software Distribution, and Operating System Deployment (OSD). I am skilled in automation through PowerShell and Windows Scripting, and I have extensive experience managing Virtual Desktop Infrastructure (VDI) using VMware Horizon View and related technologies.

In my current role as a Modern Workplace Consultant, I lead a team of engineers and handle End to End EUC operations, ensuring timely delivery of high-quality application packages for enterprise-wide deployment, update management of operation system. I have developed custom PowerShell scripts to automate packaging processes and have successfully managed the end-to-end lifecycle of application deployment. My commitment to driving IT Service Management initiatives and optimizing EUC solutions has consistently resulted in seamless system performance in enterprise environments.

Experience

Work history, roles, and key accomplishments

Current

Modern Workplace Consultant

Current

Baywar.e

Sep 2023 - Present (1 year 11 months)

Driving end to end EUC operations for 5,000+ endpoints including Windows, macOS, iOS & Android, while delivering modern workplace solutions. Led Windows 10 to 11 migration with 99.9% compliance and zero downtime. Implemented Intune/SCCM carve-out environments for new businesses. Delivered 100% on-time enterprise-wide applications. Automated workflows using PowerShell, saving 240+ hours annually.

Microsoft Intune PowerShell Software Deployment Troubleshooting IT Service Management Documentation Team Leadership Automation MSI Packaging PowerShell Command Prompt Terminals Consulting Autopilot Azure AD

ITO Operations Administrator

Mytheresa.com

Nov 2022 - Sep 2023 (10 months)

Streamlined software packaging and deployment via Baramundi. Achieved
98.5% patch compliance through proactive update cycles and remediation for
about 2500+ devices. Authored knowledge bases reducing onboarding time by
30%. Managed Google Workspace, Adobe, and TeamViewer licensing for
operational efficiency and trained junior engineers

Baramundi Patch Management Documentation Google Workspace Training Troubleshooting

Infrastructure Engineer

Lowe's India

Jan 2021 - Nov 2022 (1 year 10 months)

Maintained and Architected Intune & SCCM environments for 100,000+
devices across multiple OS platforms. Automated onboarding processes with
PowerShell, reducing provisioning time by 50%. Rolled out Windows Autopilot,
Zero trust & MDM policies, boosting setup efficiency by 40%. Configured
hybrid Azure AD identity with MFA and compliance policies for security.

SCCM Intune Mobile Device Management PowerShell Troubleshooting Patch Management Active Directory Customer Service Zero Trust Data Security

Project Engineer

Wipro Limited

Dec 2016 - Jan 2021 (4 years 1 month)

Directed Windows 7 to 10 migration project and successfully upgraded 50,000+
systems, ensuring 97.99% uptime. Appreciated by client for maintaining 95%
CSAT score across the regions. Provided L2/L3 support for various projects specializing in SCCM and VMware environments. Provisioned Virtual Desktop Infrastructure for users. Implemented ITIL aligned service processes, improving resolution by 20%.

Windows 10 Migration SCCM Patch Management Troubleshooting ITIL Process Improvement Customer Support Documentation Microsoft Intune

Education

Degrees, certifications, and relevant coursework

Birla Institute of Technology and Science

Bachelor's, Information Technology

2017 - 2020

Completed a Bachelor's degree in Information Technology, focusing on various aspects of IT systems, software development, and network management.

Seth Jai Parkash Polytechnic

Diploma, Electronics and Communication Engineering

2013 - 2016

Earned a Diploma in Electronics and Communication Engineering, covering fundamental concepts in electronics, communication systems, and circuit design.