
Oni Toluwalogo
@onitoluwalogo
I build grounded LLM customer-support systems with RAG, evaluation, and safe escalation.
What I'm looking for
I built Nova AI Customer Support System, a Python and OpenAI API-powered RAG assistant that retrieves grounded answers from a structured support knowledge base.
I implemented semantic similarity search, Top-K retrieval, embeddings, retrieval thresholds, fallback behavior, conversation context, support-case tracking, human escalation logic, structured logging, and API-failure handling. I also created an automated evaluation suite across 12 customer-support scenarios, with all 12 passing.
I'm focused on practical AI engineering across LLM applications, RAG, AI agents, automation, reliability, and safe AI implementation, and I'm open to remote international opportunities.
Experience
Work history, roles, and key accomplishments
AI Engineer
Nova AI
Built a semantic Retrieval-Augmented Generation customer-support assistant using Python and OpenAI embeddings, implementing semantic search, Top-K retrieval, similarity thresholds, and fallback behavior. Added conversation context, escalation logic, API-failure handling, structured logging, and an automated evaluation suite covering 12 scenarios, all of which passed.
Education
Degrees, certifications, and relevant coursework
Ibadan Polytechnic
Diploma, Public Administration
Graduated in Public Administration in 2024.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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