Omai Reed

Engineered and enforced hybrid cloud security controls across Azure and on-premises Active Directory environments to meet CMMC-aligned compliance needs. Implemented identity security (Conditional Access, privileged access controls, Azure AD Connect sync) and hardened configurations using GPOs while assessing vulnerabilities and documenting standards for audit readiness.

Managed the CTO and tech leadership team’s travel, schedules, events, and expenses to improve readiness for key engagements and keep leaders focused on strategy. Prioritized conflicting needs to deliver projects on time 90% of the time and drafted executive deliverables, including letters and personal correspondence.

Administered and secured Azure and Microsoft 365 environments by implementing Entra ID controls including RBAC, MFA, and Conditional Access. Monitored security telemetry with Azure Monitor and Log Analytics, supported incident investigation and remediation, and helped maintain ISO/CMMC compliance through access reviews, baseline enforcement, and security patching.

Managed identity lifecycle operations, enforcing RBAC, SSO, and MFA across enterprise platforms, and supported access reviews for compliance and audit readiness. Built Power BI dashboards for access governance and operational metrics, and documented IAM processes, configurations, and access control procedures for secure integrations and identity federation.

Optimized HR systems architecture and ensured HR technology aligned with business objectives to improve operational efficiency. Built Power BI reports and performed HR data audits to enable data-driven workforce planning and compliance, while coordinating integrations with IT and other departments.

Provided Tier 1–2 technical support in a regulated environment by resolving authentication, access, and connectivity issues across enterprise systems. Maintained secure account records aligned with compliance requirements and created user training and troubleshooting documentation.

Streamlined evaluation of low-to-moderately complex auto claims to support swift and fair resolution and maintain a 98% customer satisfaction rate. Produced accurate claims documentation and followed municipal laws and claims standards to ensure compliance while delivering exceptional customer service.

Master of Science in Cybersecurity & Information Assurance from Western Governors University.

Bachelor of Science in Criminal Justice from Virginia State University.