Olivia Richardson - Telephonic Case Manager - Sedgwick Claims Management Services | Himalayas
Olivia  RichardsonOR
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Olivia Richardson

@oliviarichardson

Dedicated nurse with extensive experience in geriatric and chronic care.

United States
Message

What I'm looking for

I am looking for a role that allows me to utilize my nursing skills in a supportive environment, focusing on patient-centered care and opportunities for professional growth.

I am a dedicated and compassionate nurse with extensive experience in geriatric care, chronic care management, and rehabilitation. My proven ability to provide high-quality patient care, manage complex cases, and lead healthcare teams has been a cornerstone of my career. I am committed to improving patient outcomes and quality of life through empathetic and holistic care.

Throughout my career, I have held various roles that have allowed me to hone my skills in patient advocacy, care coordination, and creating personalized care plans. As a Telephonic Case Manager, I coordinated care plans by assessing medical records and communicating with providers, ensuring compliance with healthcare policies. My experience as a Unit Manager involved leading a multidisciplinary team to provide comprehensive care, where I oversaw patient care plans and conducted staff training sessions.

My journey has also included providing personalized in-home nursing care as a Private Duty Nurse and managing chronic care patients remotely. I utilize electronic health records (EHR) to document patient interactions and ensure adherence to treatment plans. I believe that effective communication and collaboration with families and healthcare providers are essential for enhancing patient outcomes.

Experience

Work history, roles, and key accomplishments

SS

Telephonic Case Manager

Sedgwick Claims Management Services

Oct 2024 - Present (9 months)

Coordinated care plans by assessing medical records, communicating with providers, and facilitating return-to-work strategies for injured workers. Monitored patient progress and provided timely interventions by maintaining consistent communication with patients, providers, and employers.

NR

Unit Manager

New Albany Health and Rehab

Aug 2022 - Present (2 years 11 months)

Led a multidisciplinary team to provide comprehensive care to residents, overseeing individualized patient care plans. Coordinated with families, physicians, and other healthcare providers to enhance patient outcomes.

EC

Private Duty Nurse

Embassy Home Care

Apr 2022 - Present (3 years 3 months)

Provided personalized in-home nursing care to patients with chronic illnesses and disabilities, including medication administration and wound care. Collaborated with family members to educate and support them in patient care.

EH

Remote Chronic Care Manager

Enable Healthcare

Nov 2021 - Present (3 years 8 months)

Managed a caseload of chronic care patients remotely, ensuring adherence to treatment plans and conducting regular telehealth check-ins. Coordinated with healthcare providers and specialists to streamline patient care using electronic health records (EHR).

MC

Charge Nurse

Mississippi Care Center

Mar 2020 - Present (5 years 4 months)

Supervised nursing staff and managed daily operations of the care unit, providing direct patient care including medication administration and complex wound management. Ensured compliance with healthcare regulations and facility policies.

Education

Degrees, certifications, and relevant coursework

AU

Arkansas State University

Associate of Science in Nursing (RN), Nursing

Graduated with an Associate of Science in Nursing, preparing for a career as a Registered Nurse. The program focused on comprehensive nursing principles and clinical practice.

Tech stack

Software and tools used professionally

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