NENora Egbuziem
@noraegbuziem
Detail-oriented data entry and administrative professional delivering accurate, timely support.
NigeriaWhat I'm looking for
I am a proactive administrative professional with over 4 years of experience in data entry, customer service, virtual assistance, and appointment setting. I focus on maintaining accurate databases, organizing records, and ensuring confidentiality while supporting operational needs.
In prior roles I consistently met performance KPIs, supported process improvements through clear documentation, and prepared reports for audits and management reviews. I contributed to measurable improvements such as a 20% boost in agent-client engagement through streamlined data workflows.
I am proficient with Microsoft Office, Google Workspace and CRM tools including HubSpot, Gorgias, and Vicidial, and I prioritize data accuracy and timely task delivery in fast-paced environments. I hold a B.Sc. in Computer Science and a BA in Mass Communication and have completed a Virtual Assistant Certificate.
I am committed to continuous learning in data management systems and administrative technologies, and I bring reliability, professionalism, and strong communication skills to any team I join.
Experience
Work history, roles, and key accomplishments
Telemarketer
Premier Producers Group
Apr 2024 - Jul 2025 (1 year 3 months)
Conducted outbound calls and maintained CRM client data with 100% accuracy while exceeding daily performance KPIs and supporting process improvements through documentation.
Data Entry Clerk
TransNation Haulage & Logistics Ltd.
Oct 2023 - Apr 2024 (6 months)
Entered, verified, and updated logistics and compliance data for driver files, inspection reports, and shipment logs while preparing audit-ready reports and maintaining confidentiality.
Appointment Setter
Lifestyle Real Estate
Dec 2021 - Aug 2023 (1 year 8 months)
Managed client databases, scheduled appointments, and streamlined data input processes, contributing to a 20% increase in agent-client engagement through organized reporting.
Customer Care Representative
Andreblack Group
Mar 2019 - Nov 2021 (2 years 8 months)
Handled customer inquiries and documented feedback into CRM systems, updated client records to company standards, and promoted services while ensuring compliance with reporting procedures.
Education
Degrees, certifications, and relevant coursework
SaveaLife.com (NHCP Solutions)
Certification, First Aid and Emergency Care
2025 - 2025
Obtained CPR, AED, and First Aid Certification in January 2025 from SaveaLife.com (NHCP Solutions).
University of Nigeria, Enugu
Bachelor of Science, Computer Science
2024 - 2024
Completed a Bachelor of Science in Computer Science in 2024 at the University of Nigeria, Enugu.
African Leadership X (ALX)
Certificate, Virtual Assistance
2024 - 2024
Completed a Virtual Assistant Certificate through African Leadership X (ALX) in 2024.
University of Nigeria, Enugu
Bachelor of Arts, Mass Communication
2017 - 2023
Completed a Bachelor of Arts in Mass Communication from 2017 to 2023 at the University of Nigeria, Enugu.
Modern Christian Secondary School
WAEC, Secondary Education
Completed West African Examinations Council (WAEC) exams at Modern Christian Secondary School in 2014.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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