Njomza Avdijaj

Mentors and coaches struggling students through personalized learning plans, achieving an increase in their academic performance. Utilizes data-driven assessments to track student progress and tailor instructional methods.

Designed and delivered engaging English language and literature curricula for diverse student groups. Adapted instructional methods to vocational and technical contexts, integrating practical language applications.

Planned and executed comprehensive English language curricula, covering grammar, vocabulary, literature, and composition. Introduced innovative teaching methods, including storytelling, role-playing, and interactive games.

Managed high volume of outbound calls in a fast-paced environment, maintaining exceptional customer service standards. Collaborated with cross-functional teams to address customer needs comprehensively.

Developed and implemented engaging lesson plans tailored to individual student needs. Assessed student progress through regular quizzes, tests, and assignments, providing constructive feedback.

Handled a high volume of outbound calls from customers, providing information and resolving issues promptly. Assisted customers with account setup, product inquiries, and troubleshooting.

Completed Ministry of Education training in Languages and Communication for New Curriculum Implementation.

Earned diplomas in Pre-Intermediate, Elementary, Open-Doors 3, and You and Me 1 levels.

Grade: 8.0

Completed a Bachelor of Arts in English Language and Literature, with coursework in translation, linguistics, literary theory and criticism, and British and American literature.

Received a Presenter's Certificate at the 4th Annual Student Conference.

Grade: 8.0

Pursued a Master of Arts in English Literature and a Bachelor of Arts in English Language and Literature, with coursework in translation, linguistics, literary theory and criticism, and British and American literature.